Terms of Service

These terms govern your use of Mob Upgrade services. Please read them carefully before using our platform.

Last updated

January 15, 2024

Effective date

January 15, 2024

Agreement Overview

Welcome to Mob Upgrade. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Mob Upgrade Inc. ("Company," "we," "our," or "us") regarding your use of our eSIM activation services.

By accessing or using our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

Key Points:

  • •Our eSIM activation service is provided free of charge
  • •You must be 18 years or older to use our services
  • •These terms may be updated periodically with notice
  • •Disputes are resolved through binding arbitration

Service Description

  • Mob Upgrade provides free eSIM activation services for mobile devices worldwide
  • Our proprietary technology enables eSIM functionality on devices that may not be officially supported
  • Services include device compatibility verification, eSIM profile generation, and activation support
  • We partner with global mobile network operators to provide connectivity solutions
  • Technical support is available 24/7 through multiple channels

User Responsibilities

  • Provide accurate device information (IMEI, model, brand) for proper service delivery
  • Ensure your device is unlocked and capable of network connectivity
  • Comply with local laws and regulations regarding mobile device usage
  • Use the service only for legitimate personal or business purposes
  • Maintain the confidentiality of your account information and activation codes

Service Limitations

  • Service availability may vary by geographic location and local regulations
  • Network coverage and data speeds depend on local carrier infrastructure
  • Some device models may have limited functionality despite successful activation
  • We cannot guarantee compatibility with all device firmware versions
  • Service interruptions may occur due to maintenance or technical issues

Prohibited Uses

  • Using the service for illegal activities or to violate local laws
  • Attempting to reverse engineer, hack, or compromise our systems
  • Sharing activation codes or reselling our services without authorization
  • Using automated systems to access our services without permission
  • Interfering with other users' ability to access or use the service

Liability and Disclaimers

Service Availability

We strive for 99.9% uptime but cannot guarantee uninterrupted service

Device Compatibility

While we support most devices, some may have limitations or incompatibilities

Data Usage Costs

Users are responsible for data plan costs with their chosen carrier

Third-Party Services

We are not liable for issues with partner carriers or third-party services

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • •Our total liability shall not exceed $100 USD per incident
  • •We are not liable for indirect, incidental, or consequential damages
  • •We do not warrant uninterrupted or error-free service
  • •Users assume all risks associated with device modification
  • •We are not responsible for carrier network issues or coverage

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so some of the above limitations may not apply to you.

Intellectual Property Rights

Our Rights

  • •All proprietary technology, software, and activation methods are our property
  • •Trademarks, logos, and brand names are protected intellectual property
  • •Users receive a limited license to use our services for personal purposes
  • •Reverse engineering or copying our technology is strictly prohibited

Your Rights

  • •You retain ownership of your personal data and device information
  • •You may use our services in accordance with these terms
  • •You can request deletion of your data at any time
  • •You have the right to discontinue service without penalty

Service Termination

User Termination

  • •You may stop using our services at any time
  • •No penalty for discontinuing service
  • •Your data will be deleted upon request
  • •eSIM profiles remain on your device

Company Termination

  • •We may suspend service for policy violations
  • •30-day notice for service discontinuation
  • •Refunds provided for unused paid services
  • •Immediate termination for illegal activities

Governing Law and Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law principles.

Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in Delaware.

Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to these Terms shall be settled by binding arbitration in Delaware.

The arbitration will be conducted in English and in accordance with the rules of the American Arbitration Association.

Contact Information

For questions about these Terms of Service, please contact our legal team:

Email: [email protected]
Phone: +1-308-856-3253

Terms Updates

We may modify these Terms of Service from time to time. When we make material changes:

  • •We will notify users via email or service notifications
  • •Changes become effective 30 days after notification
  • •Continued use constitutes acceptance of new terms
  • •Previous versions remain available for reference