Privacy Policy

Your privacy is fundamental to our service. This policy explains how we collect, use, and protect your personal information.

Last updated

January 15, 2024

Effective date

January 15, 2024

Privacy Commitment

At Mob Upgrade, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and protection of your data.

We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), and we are dedicated to maintaining the highest standards of data privacy and security.

Information We Collect

Personal Information

  • Email address for eSIM delivery and support communications
  • Device IMEI number for compatibility verification and activation
  • Device model and brand information for optimization
  • IP address and location data for network routing
  • Payment information (processed securely by third-party providers)

Technical Information

  • Browser type, version, and operating system
  • Device identifiers and network information
  • Usage patterns and feature interactions
  • Error logs and diagnostic information
  • Cookies and similar tracking technologies

How We Use Your Information

Service Provision

  • Generate and deliver eSIM profiles to your device
  • Verify device compatibility and optimize activation
  • Provide customer support and technical assistance
  • Process payments and manage billing (where applicable)
  • Send service-related notifications and updates

Service Improvement

  • Analyze usage patterns to improve our services
  • Develop new features and compatibility solutions
  • Conduct research and development activities
  • Monitor service performance and reliability
  • Prevent fraud and ensure service security

Data Protection & Security

Security Measures

  • End-to-end encryption for all data transmissions
  • Secure data centers with 24/7 monitoring
  • Regular security audits and penetration testing
  • Employee background checks and security training
  • Incident response procedures and breach notification

Data Retention

  • Personal data retained only as long as necessary
  • IMEI data deleted after successful activation
  • Support communications retained for 2 years
  • Technical logs retained for 90 days maximum
  • Right to request data deletion at any time

Your Privacy Rights

Right to Access

Request copies of your personal data

Right to Rectification

Request correction of inaccurate data

Right to Erasure

Request deletion of your personal data

Right to Restrict Processing

Request limitation of data processing

Right to Data Portability

Request transfer of your data

Right to Object

Object to processing of your data

To exercise any of these rights, please contact our Privacy Team at [email protected]. We will respond to your request within 30 days.

Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our services, conducting business, or serving our users. These third parties are contractually obligated to protect your personal information.

Categories of Third Parties:

  • •Cloud Infrastructure: Hosting and data storage providers
  • •Analytics: Services that help us understand usage patterns
  • •Payment Processing: Secure payment gateway providers
  • •Customer Support: Help desk and communication platforms
  • •Marketing: Email and communication service providers

We do not sell, rent, or lease your personal information to third parties for their marketing purposes without your explicit consent.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, we transfer your Personal Information to the United States and process it there.

All international transfers comply with applicable data protection laws and regulations.

Contact Our Privacy Team

Email

[email protected]

Response within 48 hours

Phone

+1-308-856-3253

Available 24/7

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will:

  • •Notify you of material changes via email or service notifications
  • •Post the updated policy on our website with the effective date
  • •Maintain previous versions for your reference
  • •Provide a summary of key changes when significant updates occur

Your continued use of our services after policy updates constitutes acceptance of the changes.